All non-prescription glasses orders are shipped within 2 to 3 days of purchase, and prescription eyeglasses and sunglasses orders are shipped within 2 to 8 days of purchase, depending on the lens and prescription complexity.

Please note that your order will be delivered within the estimated delivery timeframe. In most cases, your eyewear will be delivered in a faster way but may take the full estimated delivery time depending on the smoothness of the shipping or customs clearance. In cases of an unusual delay, our customer service representatives will inform you via email in advance. We will make every effort to deliver your order as quickly as we can.

Estimated Delivery Time & Shipping Cost

Check Shipping Time Table

*Free shipping worldwide on orders over $69 😘*All orders take 2-8 days to be shipped out, depending on the prescription and lens complexity.

Customs, Taxes, & Additional Charges

There are chances that you may be subject to import taxes, customs duties, and/or fees imposed by your government. These charges are typically due once your package arrives at your destination. But in most cases, you will not get charged duties/customs fees.

If you are charged those fees, KOALAEYE is not responsible for paying those additional costs as they are not charged by us. The funds go exclusively to your own government. Payment of these is required to release your order from customs on arrival. Please contact your customs office for more information.

KOALAEYE, Inc. (the “Company”) respects the privacy of each individual who accesses and uses the website www.koalaeye.com (the “Site”). The following is our policy with respect to the collection and use of personal information that you may submit from time to time to the Site.  By entering the Site, you agree to the terms of use, disclosure and procedures this Privacy Policy describes. If you do not agree to these policies, do not enter the Site. Please note that this Privacy Policy does not apply to third party websites such as Facebook, Twitter, Pinterest, Instagram and Google+ that we do not own or control, even if you access such third-party websites through this Site. We encourage you to carefully review the privacy policies of any such third-party website you access so that you know how they will use and share your information.

Collection of Personal Information

When using this Site or our services, you may provide us with certain personal information through a variety of methods including:

(i) via signups on our Site such as through the creation of an account;

(ii) from an online, email, retail or telephone purchase;

(iii) when you enter a sweepstakes, giveaway, contest or other promotion, or complete a survey;

(iv) when you provide information at our stores;

(v) upon contacting us, such as through customer service communications, including our online chat features;

(vi) upon signing up at an event;

(vii) upon registering a KOALAEYE product;

(viii) when you submit a business reply, product, or warranty card;

(ix) when you post material to the Site, such as through product reviews; or

(x) when you interact with us for any other purpose.  

We may also collect certain information automatically when you use the Site, as described below.  We may receive information about you from third parties and combine it with information you have provided to us as more fully addressed below.  When you interact with us, we may collect information that you chose to provide such as your name, address, telephone number, email address, date of birth, medical history, information about your vision, insurance information, credit/debit card information, eyewear prescription data (including images of your prescriptions), your age, or other information. Your submission of such personal information and any other information about other people such as when you direct us to send a gift card or information about the Company and/or its products and services is voluntary. If you do not want us to have or use such personal information or any other information, please do not submit such personal information or any other information to the Site.

In addition, we may receive information about you from other sources, including third parties that help us update, expand, and analyze our records and identify new customers, and provide products and services that may be of interest to you.

We (or third parties operating on the Site) also may automatically collect technical information when you use our Site (for example, browser version, IP address, Internet service provider, location, referring/exit pages, operating system, date/time stamp, clickstream data and reference site domain name, and customer traffic patterns and website usage).  We may use cookies or similar technology to collect this information.  Information is collected in various ways such as cookies, server logs, third party tracking solutions and any information that you directly provide while visiting the Site. See the “Cookies” section of this Privacy Policy to learn more about the use of this information and the choices available to you.

When you contact us, we do everything possible to make sure you have an exceptional experience.  If you contact us in person, by phone (calling or texting), email, instant message (including Facebook Messenger), live chat, through social media, directly through or Site, or by some other means, we may keep a record of your contact information and the content of the communication for later reference.  When we send you emails, we may track whether you open them to learn how to deliver a better customer experience and improve our products and services, and we receive responses to any survey that you choose to complete for us.

We may also collect information when you are visiting our stores.  Like most retailers, we have in-store video surveillance for security, fraud, and loss prevention purposes.  In addition, we analyze videos to help us understand customer behavior and retail traffic within our physical spaces.  When you connect to our in-store Wi-Fi, we receive information about you and your device, including your device’s IP address, received signal strength indicator (“RSSI”), and technical details about your device such as its operating system, device type and technical capabilities.  We will also receive information about how you use our Wi-Fi network while you are connected, including the store location, the areas of the store you visit, the names and/or Internet addresses of the websites you visit and the applications you use, and how long you interact with such sites or applications.  If your mobile device is configured to search for available Wi-Fi networks, we may receive information about your device even if you choose not to connect to our Wi-Fi services.  Our service providers may also collect information about your mobile device from other tracking technologies while you are near or in our stores to help us better understand our customers and how they use our products and services.

Except for sharing the information with our service providers and/or in the case of Exceptional Situations (as defined below), there is no onward transfer, no personally identifying information shared at all, no sharing of any data to any unknown companies who may want to send you information, and we will not grant any third party the right to share your personal information or any other information with others. We do not and have not sold any personal information.  By submitting your email address to us by creating an account, placing an order, or otherwise, you agree to receive ongoing email communications and marketing from us. You may opt-out of marketing communications at any time using the unsubscribe link in the marketing material or email service@koalaeye.com .

Use of Personal Information

Upon receipt of your personal information, we may use such information to, among other things, improve and personalize our products and services on our Site and in our retail locations, improve our Site, fulfill orders and requests (e.g., purchases), processing refunds, tracking and confirming online orders, to contact you to provide you with promotional information,  to administer a contest, promotion, survey, or other site feature, to communicate with you, including responding to your comments or questions and to send you updates on your order, to understand your use of our Site and products and services to help improve the customer experience and/or other information related to our Site and/or the merchandise and products we sell or feature on our Site including providing recommendations and marketing materials about our products and services, to deliver gift cards in accordance with your instructions to comply with the law and to maintain the security of the Site, or for our other internal business purposes.  Except as otherwise provided herein, we will only share your personal information with other entities or persons that are not affiliated with the Company if you have provided your consent to such use.

We may use location information collected from your mobile device to enhance your shopping experience and to provide you with location-based services, such as advertising, search results, and other personalized content, as well as to assist us with foot traffic measurements and service improvements in our stores.

What are cookies?

Like most websites, our Site may incorporate technology such as “pixel tags”, “web beacons” and “cookies” that allow us and service providers to collect information about your actions on our Site.  Some of your non-personal information may be collected automatically, from time to time, through the use of “cookies” or similar files that we save on your computer.  The information collected by means of “cookies” and other similar files helps us to serve you better.  As with your personal information and other information, except as otherwise provided herein, we do not provide information collected through the use of “cookies” to or for the use by unaffiliated third parties. It is important to note that most internet browsers will permit you to block or erase cookies or receive a warning before a cookie is placed on your computer.  Consult your browser manual or help screen for assistance with blocking or erasing cookies and/or receiving warnings before cookies are placed on your computer.

How do we use cookies?

The Company uses cookies in a range of ways to improve your experience on our website, including keeping you signed in and understanding how you use our website.  Please see the section entitled “Cookies” below.

What types of cookies do we use? 

There are a number of different types of cookies, however, our website uses:

Functionality – The Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

Advertising – The Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. The Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Your Rights

Under applicable data protection laws and regulations, you have the right of access to correction of, and/or erasure of your personal data, to restrict or object to its processing, to tell us that you do not wish to receive marketing information. In some circumstances, you also have the right to require certain parts of your personal data to be transferred to you or a third party, to the extent our processing of your personal data is based upon your consent, to withdraw your consent, without affecting the lawfulness of our processing based on your consent before its withdrawal.

We are committed to enabling you the full exercise of your rights. If you wish to access, correct, erase or restrict your data, you can contact us at the details shared at the beginning of this privacy policy. Please provide us with the following information, so that we can appropriately handle your request:

Your email and full name and last name, as registered with KOALAEYE.Your specific petition (in other words, what rights you want to exercise).The date of the application and your signature (if you sent your application by postal mail).

Traffic Data

It is possible that in our email to you we will use a “click-through URL.” If we do use a “click-through URL,” when you click on the URL, you will pass through our web server before arriving at the destination website. We may keep track of each click-through to help us determine your interest in particular topics and/or merchandise we sell or feature on our Site, and use this information to measure the effectiveness of our customer communications.

Notification of Changes to this Privacy Policy

We review this Privacy Policy to make sure it complies with applicable laws and confirms to changes in our business.  We may need to update this Privacy Policy, and we reserve the right to do so at any time. If we do revise this Privacy Policy, we will update the “Effective Date” at the top of this page so that you can tell if it has changed since your last visit.  Your continued use of this Site constitutes your acceptance of the terms of the Privacy Policy, as amended or revised by use from time to time.  We encourage you to review this Privacy Policy regularly for any changes.

We accept PayPal and Credit/Debit Cards (including Master, Visa, Express and Discover). Currently, we do not accept payment on delivery, check or money orders.

Pay With Credit/Debit Card

The available credit card options are listed above. The credit card companies listed above are the most commonly used credit cards on this website. Do not worry if your credit card company is not listed, we encourage you to go ahead and make the purchase. Please note that KOALAEYE does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.

Pay With Paypal

When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password. You may still check out even without a PayPal account. To do so, please click on "Pay with Debit/Credit Card" and you’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.

Gift Card And Coupon Code

You can apply gift card or coupon to your order at checkout. Once you’ve entered your coupon code and KOALAEYE gift card, click “apply” and the discount will automatically adjust your order total. Please note that if you do not click ”apply” before continue checkout, your order total will not reflect coupon and gift card discount.